Welcome to Olyox Pvt. Ltd. (“Olyox”, “we”, “us”, or “our”).
We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our mobile application, website (www.olyox.com), and related services.

By accessing or using Olyox’s platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect
We collect the following types of information:

• Information You Provide:
  Personal Information: Name, mobile number, email address, home/business address, date of birth (where needed for service delivery).
  Service Details: Pickup/drop locations, food preferences, hotel booking details, parcel delivery instructions.
  Payment Information: Limited to transaction status via secure third-party payment gateways. (We do not store your card or bank details.)
  Vendor Information: Business documents, licenses (where required), service area details.
• Information We Automatically Collect:
  Device Information: IP address, mobile device ID, operating system, app version.
  Location Information: Real-time GPS data to facilitate cab rides, food deliveries, parcel tracking, and commercial transport.
  Usage Information: Service preferences, interaction history, feedback, and support queries.

2. How We Use Your Information
We use your information to:

• Process and manage cab bookings, food orders, hotel reservations, parcel deliveries, and logistics.
• Personalize your experience and recommend services based on your location and preferences.
• Enable seamless payments, discounts, offers, and referral bonuses.
• Communicate with you regarding updates, support, promotions, and service notifications.
• Improve our services, application interface, security, and user experience.
• Verify vendor eligibility and onboard trusted partners without charging commissions.

3. Sharing Your Information
We do not sell or rent your personal information to third parties.
We only share information with:

• Service Partners: Drivers, hotel providers, tiffin vendors, and logistics operators to complete your requested services.
• Third-party Service Providers: Payment processors, customer support teams, and marketing agencies (strictly under confidentiality agreements).
• Legal Authorities: If required by law, court order, or to protect the rights and safety of Olyox, its users, and partners.
• Vendors registered with Olyox also operate under strict data confidentiality obligations.

4. Your Choices & Control
You can:

• Access or Update your personal information anytime via your Olyox app account.
• Opt-out of marketing communications by following the unsubscribe link or contacting us directly.
• Request Deletion of your account and associated personal data by emailing helpcenter@olyox.com.
• Manage Location Sharing via your device settings.
• Please note, disabling certain features like location sharing may impact service availability.

5. Data Security
We use industry-standard security practices including encryption, secure servers, access controls, and data minimization to protect your personal data.
However, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and keep your app updated.

6. Children’s Privacy
Olyox services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors. If we discover such data has been collected, we will promptly delete it.

7. Changes to This Privacy Policy
We may update this Privacy Policy as we introduce new features, services, or in response to legal changes.
We will notify you of any significant updates by email or prominent app notifications.

8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Phone: 011-41236789
WhatsApp: +91-70157 16178
Email: helpcenter@olyox.com
Address: Habitat Arcade #49, Sector 99A, Gurugram, Haryana – 122505

We are here to help — because at Olyox, your trust means everything to us.